United States, National
Job Description
Job Description:
A Sales Administrator is responsible for directing and coordinating the daily operation of tour reception/gifting departments including staffing and scheduling and ensuring that standard operating procedures are developed and followed to support consistent handling of tour flow and premium allocation operation. Must maintain effective, open communication with other departments to promote the Companys goal of being responsive, respectful and delivering a great experience.
Specific duties include but are not limited to:
- Responds to customer service needs including: sales follow-up calls and face-to-face etiquette for greeting customers, guests and employees.
- Ensuring that potentially delicate situations are handled and/or escalated efficiently and professionally.
- Correct data entry and validation of tour reception
- Sales manifest and gifting manifest.
- Daily preparation of all sales and tour sheets for Sales Representatives and gifting vouchers for guests.
- Assigning tours accurately to each representative and maintaining sales rotation in accordance with standard procedures.
- Entering all tour and non-tour information, to include survey information, into the Company’s System.
- Accurate validation and recording of guest information/ Tour and surveys.
- Ensures that all information (proprietary, guest, applicant, etc.) is maintained with the highest level of confidentiality.
- Implement, enforce, maintain, and review all site internal controls to reduce misuse or abuse of inventory items and/or cash.
- Ensuring that ALL Cash and Cash Equivalency Policies for premiums are adhered to at all times by all direct reports.
- Tracking inventory and performing physical inventory counts on a daily basis.
- Maintaining courtesy coffee and refreshment services for guests in a sanitary manner.
- Filing and securing all documents per policy and procedures.
- Ensuring that employment applications, mail (incoming and outgoing), etc. are processed quickly and correctly.
- Assist with reviewing and/or supervision of efficient and accurate processing of contracts in a timely manner as it relates to Contract Standards.
- Assist in the preparation and review of all contractual documents for accuracy, to assure all contract documents comply with company policies and procedures.
- Assist to maintain and supervise the cleanliness and repairs of the Sales Floor on a regular basis.
- Order supplies, collateral, guest supplies, refreshments and vendor accounts to facilitate Sales Floor activities in accordance to the Company’s Budget.
- Assist with the review of monthly accounts payable reports and invoices.
- Assist to convey all corporate memorandas and messages to Management team and staff.
- Performing other duties as assigned.
- Perfect for a couple (one admin and one salesperson)
Qualifications:
- Minimum of two (1) years of Sales Administration Experience, preferably in the - -- Timeshare or Travel Club Industry
- Must be proficient in Word and Excel programs
- Excellent communication skills; being tactful and able to interact pleasantly when dealing with internal/external customers
- Must be able to work independently; Capable of focusing with interruptions;
- Must be able to adapt to changes quickly.
- Extensive Travel Required 90% or more per year.
A Sales Administrator is responsible for directing and coordinating the daily operation of tour reception/gifting departments including staffing and scheduling and ensuring that standard operating procedures are developed and followed to support consistent handling of tour flow and premium allocation operation. Must maintain effective, open communication with other departments to promote the Companys goal of being responsive, respectful and delivering a great experience.
Specific duties include but are not limited to:
- Responds to customer service needs including: sales follow-up calls and face-to-face etiquette for greeting customers, guests and employees.
- Ensuring that potentially delicate situations are handled and/or escalated efficiently and professionally.
- Correct data entry and validation of tour reception
- Sales manifest and gifting manifest.
- Daily preparation of all sales and tour sheets for Sales Representatives and gifting vouchers for guests.
- Assigning tours accurately to each representative and maintaining sales rotation in accordance with standard procedures.
- Entering all tour and non-tour information, to include survey information, into the Company’s System.
- Accurate validation and recording of guest information/ Tour and surveys.
- Ensures that all information (proprietary, guest, applicant, etc.) is maintained with the highest level of confidentiality.
- Implement, enforce, maintain, and review all site internal controls to reduce misuse or abuse of inventory items and/or cash.
- Ensuring that ALL Cash and Cash Equivalency Policies for premiums are adhered to at all times by all direct reports.
- Tracking inventory and performing physical inventory counts on a daily basis.
- Maintaining courtesy coffee and refreshment services for guests in a sanitary manner.
- Filing and securing all documents per policy and procedures.
- Ensuring that employment applications, mail (incoming and outgoing), etc. are processed quickly and correctly.
- Assist with reviewing and/or supervision of efficient and accurate processing of contracts in a timely manner as it relates to Contract Standards.
- Assist in the preparation and review of all contractual documents for accuracy, to assure all contract documents comply with company policies and procedures.
- Assist to maintain and supervise the cleanliness and repairs of the Sales Floor on a regular basis.
- Order supplies, collateral, guest supplies, refreshments and vendor accounts to facilitate Sales Floor activities in accordance to the Company’s Budget.
- Assist with the review of monthly accounts payable reports and invoices.
- Assist to convey all corporate memorandas and messages to Management team and staff.
- Performing other duties as assigned.
- Perfect for a couple (one admin and one salesperson)
Qualifications:
- Minimum of two (1) years of Sales Administration Experience, preferably in the - -- Timeshare or Travel Club Industry
- Must be proficient in Word and Excel programs
- Excellent communication skills; being tactful and able to interact pleasantly when dealing with internal/external customers
- Must be able to work independently; Capable of focusing with interruptions;
- Must be able to adapt to changes quickly.
- Extensive Travel Required 90% or more per year.
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